FAQs

GoYap is a cloud-based business phone system, which allows you to make and receive calls on any device, anywhere. It works using our powerful apps (Mac, Windows, iPhone, Android) which allow you to make and receive calls, shows all your call history and let’s you manage your settings.

No. We’ve made it really easy with our simple apps. As long as you can operate the basic functions on a mobile phone or a computer system, you’ll find GoYap a breeze to setup use. Simply download our apps, and you’re ready to go.

Once you’ve signed up and installed one of our apps, your account is ready to use instantly!

We recommend having a 4G connection for high quality calls on mobile data. In the event that you don’t have a connection available, we’ll automatically push calls to your mobile number.

It couldn’t be easier. Install one of the GoYap apps (Mac, Windows, iPhone or Android), log in to your account and you’re ready to go.

Unlimited calls to UK 01, 02, 03 numbers and major network 07 numbers are included within fair usage limits.

No. Receiving calls is free of charge

You can make calls to over 170 countries. Please refer to our pricing page for more details.

Please refer to our pricing section on home page for details of all call costs.

No, there’s no commitment with GoYap. You just need to accept our terms and conditions.

Full user privileges, including the ability to add users and numbers, plus 30 minutes of free UK landline & mobile calls. Please note that you cannot make international or premium rate calls during your trial period.

GoYap is self-service, so just add users using the apps in just a few clicks.

GoYAp is self-service, so just add/remove numbers using the apps in a couple of clicks.

Yes. For a small additional monthly subscription, we offer a range of telephone numbers from major international cities such as New York, Toronto, Amsterdam, Sydney and Dublin.

Yes, we’re happy to transfer an existing number to GoYap. We can port most landline numbers for £20+VAT. We also port in from all UK major networks free of charge. Please note that we can’t port international numbers.

It varies. Mobile numbers are really straightforward and take a couple of days. Other numbers can take anything from 7 to 20 days depending on the provider we are transferring from. The process is quite old-fashioned and very fussy. Unfortunately, it’s not something that we’re in control of, but we’ll always do our best to speed up the process for you.

Once you’re a paying user, any numbers on your account are available for you to take elsewhere if your new provider supports this.

GoYap will work in most countries around the world, providing you have a data or WiFi connection available. However, there are a small number of countries which block internet-based calling for either security or revenue-protection reasons. Internet-based calling is currently blocked in Azerbaijan, Belize, China, Iran, Jordan, Kuwait, Libya, North Korea, Oman, Pakistan, Qatar, Saudi Arabia, South Korea, Syria and UAE. You can still call these countries using GoYap, it’s just outbound calls that are blocked.

Yes. GoYap supports USB/Bluetooth headsets. We can recommend phone headsets that have been fully tested with GoYap. Please note that we don’t support traditional IP deskphones.

Yes. We can save you some money. Your colleagues can simply add their business phone numbers to their own smartphones and computer systems to make and receive calls. There’s no longer any need for extra business phones or extra sim cards.

That’s up to you. You don’t need an existing landline or mobile contract to use GoYap. Of course, if your internet connection is provided through your landline or mobile, you’ll still need that.

As a general guide, GoYap will use approx 1mb of data per minute. This can be variable, depending on which additional features you are using. GoYap’s data consumption is at most equivalent to most other IP or cloud-based systems.

If you don’t have a data connection, your call can be automatically diverted to a mobile number. You can set this up in the mobile apps.