GoYap Softphone is a self care portal offering enterprise end users an intuitive and easy to use application to manage their unified communications settings from the mobile or the desktop.
Used in standalone mode, it converts the computer into a multi function IP desk phone. It allows you to make, receive and manage communications with a single click from your computer. For example, you can answer a call from your phone, put the caller on hold and transfer it to another extension.
The portal is tailored to give you individual rights according to your roles. You can for example manage your call distribution groups if you are an agent or benefit from the contact directory functionality as a receptionist.
Hereunder an overview of the key features of the portal.
GoYap Softphone is available on Windows and Linux, and on iOS and Android through our mobile app MOBiiS.
Presented number (Caller ID) can be hidden or manually changed.
You can also link a presence state to a number, this one will then be dependent on the user presence state.
IP Phones management
GoYap Softphone can be used to manage the associated IP phone. You can choose which terminal you want to use to place the call. You can also manage your phone programmable keys to trigger actions.
You can manage your presence state between several profiles.
By default, your presence state is « Available ». You can define a presence state according to specific schedules. Your presence state is visible to everyone, as well as a customized presence message.
You have access to your call history (previous calls, missed calls), and can also listen to voice messages.
You can manage your voicemail and customize your voicemail greetings by recording a message or with acustomize audio.
You can manage different call rules, some rules are defined by the company administrator and they can only be activated and deactivated.
There are several call rules types:
- Forwarding : the call is forwarded to another extension
- Boss-secretary : calls to the boss are redirected to the secretary
- Voicemail rules : define the condition for a call to reach the voicemail
- Away attendant : forward the call to an interactive audio menu
- Call queuing : keep the call on hold with a waiting music
- Call screening : rule that asks the caller to identify himself (“I am…”) and puts him on hold.
- Call back : allow a caller to be called back when the user is busy
- Black list : rule that put a call number in the black list
Several contact directories are available in the GoYap Softphone (add/filter/add to favorites):
- All : contain all the contacts, services and group numbers
- Department : department contacts
- Favorites : favorites numbers.
- Groups : groups extension number.
- Personal directory : user’s personal contacts.
- Services : service numbers (Voicemail, Auto Attendant…)
- Shared contacts : the contacts shared with the company
- Speed dial : extension numbers corresponding to external or internal destinations (company-wide numbers)
- Employees : all company employees.
- Vip : VIP contacts (for which you are always available)
Company contacts can’t be added or deleted through it’s interface. However, personal contacts can be added, deleted or modified.
Instant messaging and group chat
You can send instant messages, share files, locations and record messages to individual colleagues or created groups.
GoYap Softphone can act as a softphone or as a companion to an existing IP Phone. With GoYap Softphone you can take fully call control like add party, call recording, call redirection, call pickup, 3-way conference, click to call, Hold, Busy Lamp Fields (BLF), call park et other services.
Your colleagues are arranged in departments/groups and you can communicate to them from the groups’ lists.
You can view and manage your call history and that of your groups/departments.
Call distribution to groups (ACD groups)
The members of ACD groups can login and logout of groups and pause it for i.e. lunch or coffee break.
You can connect to 20+ CRM solutions (Salesforce, Microsoft Dynamics, Sugar CRM, Zoho CRM…):
- This integration brings several features:
- Click to Call from GoYap Softphone, 20+ CRM and any webpage with phone number
- Contact information screen popup on incoming call
- Contact search from GoYap Softphone to your connected CRM
GoYap Softphone is also a collaboration tool. The application (web and desktop) enables users to display employees’ presence state from the company directory and initiate chat sessions. Users can also enjoy video conferencing and share desktops with other employees.
- Cross platform support (Desktop, iOS, Android)
- Private (permanent) and shared collaboration spaces
- Up to 300 participants into one collaboration space
- Remote control
- Global and private chat
- Description scheduled meetings
Goyap Softphone SwitchBoard is an interactive advanced console to manage your business communications simply and efficiently. The receptionist Switchboard manage Users & Groups forwarding rules, users’ presence, custom message etc.