GoYap Softphone

GoYap Softphone is a self care portal offering enterprise end users an intuitive and easy to use application to manage their unified communications settings from the mobile or the desktop.

Used in standalone mode, it converts the computer into a multi function IP desk phone. It allows you to make, receive and manage communications with a single click from your computer. For example, you can answer a call from your phone, put the caller on hold and transfer it to another extension.

The portal is tailored to give you individual rights according to your roles. You can for example manage your call distribution groups if you are an agent or benefit from the contact directory functionality as a receptionist.

Hereunder an overview of the key features of the portal.

GoYap Softphone is available on Windows and Linux, and on iOS and Android through our mobile app MOBiiS.

GoYap Softphone can be used to manage the associated IP phone. You can choose which terminal you want to use to place the call. You can also manage your phone programmable keys to trigger actions.

You can manage your presence state between several profiles.

By default, your presence state is « Available ». You can define a presence state according to specific schedules. Your presence state is visible to everyone, as well as a customized presence message.

You have access to your call history (previous calls, missed calls), and can also listen to voice messages.

You can manage your voicemail and customize your voicemail greetings by recording a message or with acustomize audio.

You can manage different call rules, some rules are defined by the company administrator and they can only be activated and deactivated.

There are several call rules types:

Several contact directories are available in the GoYap Softphone (add/filter/add to favorites):

You can send instant messages, share files, locations and record messages to individual colleagues or created groups.

Your colleagues are arranged in departments/groups and you can communicate to them from the groups’ lists.

You can view and manage your call history and that of your groups/departments.

The members of ACD groups can login and logout of groups and pause it for i.e. lunch or coffee break.

Goyap Softphone SwitchBoard is an interactive advanced console to manage your business communications simply and efficiently. The receptionist Switchboard manage Users & Groups forwarding rules, users’ presence, custom message etc.